Quality Control & Operations Apprentice / Apprenti Opérations & Contrôle Qualité (French and English Speaker)
Quality Control & Operations Apprentice / Apprenti Opérations & Contrôle Qualité (French and English Speaker)
Job ID: 20296596
Date: May 2, 2024
Job function:
Location: Bordeaux, FR
Your Mission (If You Accept It): 🚀
- Run the quality processes that will help monitor and enforce our quality standards
- Perform a Technical Analysis of after-sales service tickets related to hardware issues (defective batteries, display, tactile, audio…) and identify issues to be corrected by the seller
- Contribute to designing tools and processes to support our merchants in improving their quality
- Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchant
- Build resources to support the deployment of these actions to account managers and foster adoption
You’re At The Right Place If: ⭐
- You are looking for a 12-month Apprenticeship (Master’s Degree)
- You are data-driven and can perform analysis and develop business insights from data using Excel/spreadsheets and SQL.
- English is a given (full professional capability). If you speak French, it’s a plus.
- You have some understanding of embedded systems, consumer electronics, and the circular economy.
- You have strong project management skills, can work with multiple stakeholders and in a fast-paced environment.
- You are organized and structured, you pay attention to detail and you have a high level of motivation and a positive attitude.
About this apprenticeship: ⚡️
- Starting date: September/ October, 2024
- Duration: 1 year contract for your last year of Master’s (or 2 years contract for your full Master’s program)
- Location : Bordeaux, France
- MANDATORY: You must be enrolled in a French student program providing an apprenticeship contract (“contrat d’alternance”) and be authorized to study/work in France.
Recruitment Process: 🚦
- Video-call Interview with the Talent Acquisition Specialist (30min)
- Technical Test (Home Assignment)
- Skills & Cultural Fit Interview with your future manager (1H)
Read more
Bordeaux is never boring
Lots of adventure.
Plenty to explore.
Bordeaux offers great food and great quality of life. It’s famous for wines and cheeses. Join us here, and you can work off a bit of lunchtime brie by biking back to the office along a moon-shaped harbor. For weekend excitement, visit the Pyrenees mountains, surfer beaches, and fairytale castles.
Your kind of culture
We’re here to SABOTAGE!
SABOTAGE! is our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
SABOTAGE! will save us all.
Sticking to this mindset is what will save us from boredom, save us from the pitfalls of hypergrowth, and save us from becoming a “corporation” in the evil sense of the word.
SABOTAGE! is our constant call to action.
It’s a reminder not to rest on our laurels or credit cards. It points us to where we want to go but also tells us to stay true to who we are.
We’re here to SABOTAGE!
SABOTAGE! is our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
SABOTAGE! will save us all.
Sticking to this mindset is what will save us from boredom, save us from the pitfalls of hypergrowth, and save us from becoming a “corporation” in the evil sense of the word.
SABOTAGE! is our constant call to action.
It’s a reminder not to rest on our laurels or credit cards. It points us to where we want to go but also tells us to stay true to who we are.
“At Back Market, you feel that the founders and the employees
are very committed, and it’s powerful to be on that boat.”
Joana Costa, Senior Backend Engineer
It’s all about neat problems
Our SABOTAGE! spirit is about ingenuity and the love of a challenge. So, you’ll find us inventing new word plays for one of our ads or live streaming the Rubik’s Cube World Cup on a lunch break.
We move faster than the rest with rewards and a feedback culture
During an impromptu football match or a yearly growth report meeting, we’re inspired by giveaways, shares, and a culture of collaboration.
United we stand. Divided we fail to get to net zero.
We’re global citizens. At our All-hands annual party you could hear French, German, or Japanese, but in the office we only speak one language—the language of climate action.
It’s all about neat problems
Our SABOTAGE! spirit is about ingenuity and the love of a challenge. So, you’ll find us inventing new word plays for one of our ads or live streaming the Rubik’s Cube World Cup on a lunch break.
We move faster than the rest with rewards and a feedback culture
During an impromptu football match or a yearly growth report meeting, we’re inspired by giveaways, shares, and a culture of collaboration.
United we stand. Divided we fail to get to net zero.
We’re global citizens. At our All-hands annual party you could hear French, German, or Japanese, but in the office we only speak one language—the language of climate action.
Career on the rise
Where will your career take you?
Victor Lambilly
Conversion Rate Optimizer
Jun 2017 – Apr 2019 – 1yr 11mos
Head of Merchandising
Apr 2019 – Present – 3yrs 5mos
Head of Merchandising & Catalog
Feb 2021 – Present – 1yr 7mos
Laura Escarbassiere
Office Manager
Aug 2020 – Mar 2021 – 8mos
Workplace Manager
Mar 2021 – Oct 2021 – 8mos
Internal Communication Manager
Oct 2021 – Present – 11mos
Riwa El Boujemi
Payment & Fraud Analyst
Jun 2018 – Dec 2018 – 1yr 7mos
Marketplace Business Analyst
Jan 2019 – Sep 2019 – 9mos
Junior Financial Planning & Business Analyst
Sep 2019 – Sep 2021 – 2yrs 1mo
Senior Financial Planning Analyst – North America
Sep 2021 – Present – 1yr
Victor Lambilly
Laura Escarbassiere
Riwa El Boujemi
Who’s in our team?
Amandine Durr
Chief Product Officer
Paris, France
“What would I say to someone thinking of coming to join us? Do it soon. I arrived at Back Market in late 2021 and the progress has been super quick. I’ve worked for companies like AOL and Orange, and things move so much faster here.”
Amandine Durr
Chief Product Officer
Paris, France
“What would I say to someone thinking of coming to join us? Do it soon. I arrived at Back Market in late 2021 and the progress has been super quick. I’ve worked for companies like AOL and Orange, and things move so much faster here.”
Amandine Durr
Chief Product Officer
Paris, France
“What would I say to someone thinking of coming to join us? Do it soon. I arrived at Back Market in late 2021 and the progress has been super quick. I’ve worked for companies like AOL and Orange, and things move so much faster here.”
An ambitious tech stack we’re continuously improving
Our ambitious objectives require the most powerful tech. The stack connects the latest software, frameworks, programming languages, and data storage solutions.
Better tech. Better world.
01
Think deep. Decide fast.
We think hard without overthinking. Prepare to be quick on your feet and able to adapt to constantly evolving situations.
02
This is Sparta.
Every Spartan raises their shield knowing that everyone else is relying on them to do their job well (if you don’t know what we’re talking about, 300 is on Netflix). Everyone’s work matters at Back Market.
03
Minimum resources, Maximum impact.
As you can probably tell, we aren’t big about waste. That’s why we will always prize the simple and nimble solution above a spendy one. Expect to get creative and to do more with less.
04
One loving and free spirited tribe.
We want to be a place where people can be themselves — unless that self is an a$$hole. Each person here can count on fair rules, fair pay, and fair say.
05
It’s not green enough.
This is self-explanatory. Just because our mission is a commitment to the environment doesn’t give us a free pass — there’s room for improvement. We know it and we’re reaching towards it one step at a time.
Our application process
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Step 1 –
CV Screening + Recruiter Phone Screen
Objective
- Assess: Experience/English skills/motivation/IC level
- Engage candidate
- Clarify hiring process
- Confirm eligibility:
- Can work remotely or relocate/Visa issues/Notice period/Salary expectation
- Telephone Interview
- online test
- 30 Minutes
Step 2 –
Tech Screening
Objective
- Assess the tech basics to qualify the candidate for the round of deep interviews
- Validate the IC level of the candidate
- (Re)present Back Market engineering #Ambassador
- Telephone Interview
- online test
- 30 Minutes
Step 3 –
Tech interview
Objective
- Candidate’s potential to grow
- Leadership skills
- Team fit & overview of the big picture
- Telephone Interview
- online test
- 30 Mintues
Step 4 –
Team interview
Objective
- Candidate’s potential to grow
- Leadership skills
- Team fit & overview of the big picture
- Telephone Interview
- online test
- 30 Mintues
Step 5 –
Team interview
Objective
- At the final stage we are checking the values-fit based on the Sabotage guidebook
- Telephone Interview
- online test
- 30 Minutes
Better tech. Better world.
01
Think deep. Decide fast.
We think hard without overthinking. Prepare to be quick on your feet and able to adapt to constantly evolving situations.
02
This is Sparta.
Every Spartan raises their shield knowing that everyone else is relying on them to do their job well (if you don’t know what we’re talking about, 300 is on Netflix). Everyone’s work matters at Back Market.
03
Minimum resources, maximum impact.
As you can probably tell, we aren’t big about waste. That’s why we will always prize the simple and nimble solution above a spendy one. Expect to get creative and to do more with less.
04
One loving and free-spirited tribe.
We want to be a place where people can be themselves — unless that self is an a$$hole. Each person here can count on fair rules, fair pay, and fair say.
05
It’s not green enough.
This is self-explanatory. Just because our mission is a commitment to the environment doesn’t give us a free pass — there’s room for improvement. We know it and we’re reaching towards it one step at a time.
Related roles
Want to solve unsolvable problems?
Make magic happen here.
We support ingenious minds. So, you can grab our terrific tech stack and be free
to do something completely unexpected.