Senior Product Designer (Services)

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Senior Product Designer (Services)

Job ID: 21082617
Date: September 27, 2024
Job function:
Location: New York, US

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Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).
Named one of the World’s Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the team:
The Design team, part of the Product org at Back Market, is a distributed team offices in New York, Europe and Tokyo as well as fully remote, ensuring a richly diverse mindset in our approach and deliverables and a passion to build interfaces with the user as our focus.
We zoom out to see the bigger picture, but also understand the devil is in the details. We are responsible for the user experience on Back Market, whether that be our customers or professional refurbishers, and through designing, prototyping, testing, and iterating, we evolve it in collaboration with different (and extraordinary) people. 
We do this because we want to make the world a better place. Our credentials speak for themselves; we’re certified BCorp, and we’ve prevented 1 million tons of carbon emissions from entering the atmosphere already. A lot of people talk about tech circularity – we’re making it real. <3
About the job:
We’re looking for a Senior Product Designer to join us in our newly formed and nimble Services Team that gives customers more reasons to choose Back Market for a worry-free tech life, and brings additional revenue streams to our business than just “selling tech”. 
This position is perfect if you love design details, can translate it to business impact, can demonstrate responsible autonomy, and are looking for an opportunity to challenge your continued growth.

You’ll be responsible for:

  • Designing how customers discover and live with our services
  • Contributing to the discovery, roadmapping, advocating for the right approach, and delivering a best in class customer experience
  • Collaborating with User Researchers to bring clarity to ambiguous problems with relevant customer insights, and consulting quantitative and qualitative data to inform your design decisions
  • Partnering with Product Managers and Engineers to define and build high-performing solutions
  • Advocating for and expertly leveraging appropriate design methods and tools to help your team deliver solutions that actually work for our customers and our partners

You’re perfect for this role if:

  • You think about interfaces not as static pixels but as dynamic experiences and can express yourself with motion, flows, and stories.
  • You demonstrate knowledge in design methods and craft. You have examples where you contributed a successful impact.
  • You have your ear to the ground regarding new tools and technologies that help our work become more effective and efficient. Oh, and we use Figma by the way.
  • You can contribute inclusive design practices and you are comfortable in voicing your opinion.
  • You have an attention to detail regarding edge cases, hierarchy, and accessibility.
  • You are inherently curious, you proactively explore different solutions, you are idealistic but you challenge the status quo responsibility and can always find the middle ground.
  • You are interested in products that drive revenue and save the planet (yes we found the magic mix).
  • You are comfortable designing a global product with local specificities.
  • You are comfortable in communicating professionally in English as we are an international team.

Ice on top of the cake:

  • Experience working with app engineers, knowledge of Apple and Android design specificities/guidelines
  • Experience working with and contributing to a design system
  • Experience mentoring and growing junior or mid-level designers – but no line management experience required
This position has an estimated annual base salary range of $120,000 to $145,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHY SHOULD YOU JOIN US ? ✌🏼
– A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
– A meaningful company: we became a mission-driven company in January 2022.
– Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
– Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career. 
– Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
– Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
– An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
– Remote friendly company : up to 2 days of remote work per week!
– One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment. 
– Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet. 
– Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
– We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.

Read more

Bordeaux is never boring

Lots of adventure.
Plenty to explore.

Bordeaux offers great food and great quality of life. It’s famous for wines and cheeses. Join us here, and you can work off a bit of lunchtime brie by biking back to the office along a moon-shaped harbor. For weekend excitement, visit the Pyrenees mountains, surfer beaches, and fairytale castles.

Your kind of culture

Group of colleagues posing in front of a photobooth camera
Large group of colleagues standing in front of a lake holding a number of single letter signs that together read 'Keep Back Market Weird'
Three male colleagues playfully posing for a picture behind a DJ set
Group of colleagues crouched around a small outdoor vegetable patch box

We’re here to SABOTAGE!

SABOTAGE! is our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

SABOTAGE! will save us all.

Sticking to this mindset is what will save us from boredom, save us from the pitfalls of hypergrowth, and save us from becoming a “corporation” in the evil sense of the word.

SABOTAGE! is our constant call to action.

It’s a reminder not to rest on our laurels or credit cards. It points us to where we want to go but also tells us to stay true to who we are.

Group of colleagues posing in front of a photobooth camera
Large group of colleagues standing in front of a lake holding a number of single letter signs that together read 'Keep Back Market Weird'
Three male colleagues playfully posing for a picture behind a DJ set
Group of colleagues crouched around a small outdoor vegetable patch box

We’re here to SABOTAGE!

SABOTAGE! is our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.

SABOTAGE! will save us all.

Sticking to this mindset is what will save us from boredom, save us from the pitfalls of hypergrowth, and save us from becoming a “corporation” in the evil sense of the word.

SABOTAGE! is our constant call to action.

It’s a reminder not to rest on our laurels or credit cards. It points us to where we want to go but also tells us to stay true to who we are.

“At Back Market, you feel that the founders and the employees
are very committed, and it’s powerful to be on that boat.”

Joana Costa, Senior Backend Engineer

It’s all about neat problems

Our SABOTAGE! spirit is about ingenuity and the love of a challenge. So, you’ll find us inventing new word plays for one of our ads or live streaming the Rubik’s Cube World Cup on a lunch break.

We move faster than the rest with rewards and a feedback culture

During an impromptu football match or a yearly growth report meeting, we’re inspired by giveaways, shares, and a culture of collaboration.

United we stand. Divided we fail to get to net zero.

We’re global citizens. At our All-hands annual party you could hear French, German, or Japanese, but in the office we only speak one language—the language of climate action.

It’s all about neat problems

Our SABOTAGE! spirit is about ingenuity and the love of a challenge. So, you’ll find us inventing new word plays for one of our ads or live streaming the Rubik’s Cube World Cup on a lunch break.

We move faster than the rest with rewards and a feedback culture

During an impromptu football match or a yearly growth report meeting, we’re inspired by giveaways, shares, and a culture of collaboration.

United we stand. Divided we fail to get to net zero.

We’re global citizens. At our All-hands annual party you could hear French, German, or Japanese, but in the office we only speak one language—the language of climate action.

Career on the rise

Where will your career take you?

Victor Lambilly

Victor Lambilly

Conversion Rate Optimizer

Jun 2017 – Apr 2019 – 1yr 11mos

Head of Merchandising

Apr 2019 – Present – 3yrs 5mos

Head of Merchandising & Catalog

Feb 2021 – Present – 1yr 7mos

Laura Escarbassiere

Laura Escarbassiere

Office Manager

Aug 2020 – Mar 2021 – 8mos

Workplace Manager

Mar 2021 – Oct 2021 – 8mos

Internal Communication Manager

Oct 2021 – Present – 11mos

Riwa El Boujemi

Riwa El Boujemi

Payment & Fraud Analyst

Jun 2018 – Dec 2018 – 1yr 7mos

Marketplace Business Analyst

Jan 2019 – Sep 2019 – 9mos

Junior Financial Planning & Business Analyst

Sep 2019 – Sep 2021 – 2yrs 1mo

Senior Financial Planning Analyst – North America

Sep 2021 – Present – 1yr

Victor Lambilly
Victor Lambilly
Laura Escarbassiere
Laura Escarbassiere
Riwa El Boujemi
Riwa El Boujemi

Who’s in our team?

Amandine Durr

Chief Product Officer
Paris, France

“What would I say to someone thinking of coming to join us? Do it soon. I arrived at Back Market in late 2021 and the progress has been super quick. I’ve worked for companies like AOL and Orange, and things move so much faster here.”

LinkedIn

Amandine Durr

Chief Product Officer
Paris, France

“What would I say to someone thinking of coming to join us? Do it soon. I arrived at Back Market in late 2021 and the progress has been super quick. I’ve worked for companies like AOL and Orange, and things move so much faster here.”

LinkedIn

Amandine Durr

Chief Product Officer
Paris, France

“What would I say to someone thinking of coming to join us? Do it soon. I arrived at Back Market in late 2021 and the progress has been super quick. I’ve worked for companies like AOL and Orange, and things move so much faster here.”

LinkedIn

An ambitious tech stack we’re continuously improving

Our ambitious objectives require the most powerful tech. The stack connects the latest software, frameworks, programming languages, and data storage solutions.

docker
CLOUDFLARE
Rest API
circleci
fast api
FLASK
github
GO logo
javascript
Vuejs
PYTHONN
TS

Better tech. Better world.

01

Fired Up

Life is short… And as much as we think you’re great, we don’t want you to spend all of it at Back Market. So make the most of it. Get excited, get mad, get weird, and get 100% committed.

02

Don’t fear fear.

We have a risk-taking spirit. It’s our obligation to make bold moves. That’s the only way we have a fighting chance in the battle against New.

03

Say it straight, Hear no hate

We want Back Market to be a safe space.Put yourself out there and say what you really think, but say it kindly and constructively.

04

Humble hearts dirty hands.

You’re part of the team, not in competition with it. Cultivate a deep compassion and respect for your teammates. We’re better as a whole when we learn from each other.

05

One team, One time.

We must work together to maximize this resource and constantly ask ourselves if our time is properly allocated or if it can be more impactful elsewhere.

06

It’s not green enough.

We consistently seek to improve our social and environmental footprint, and pave the way for the whole industry to follow.

Our application process

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Step 1 –
CV Screening + Recruiter Phone Screen

Objective

  • Assess: Experience/English skills/motivation/IC level
  • Engage candidate
  • Clarify hiring process
  • Confirm eligibility:
  • Can work remotely or relocate/Visa issues/Notice period/Salary expectation
  • Telephone Interview
  • online test
  • 30 Minutes

Step 2 –
Tech Screening

Objective

  • Assess the tech basics to qualify the candidate for the round of deep interviews
  • Validate the IC level of the candidate
  • (Re)present Back Market engineering #Ambassador
  • Telephone Interview
  • online test
  • 30 Minutes

Step 3 –
Tech interview

Objective

  • Candidate’s potential to grow
  • Leadership skills
  • Team fit & overview of the big picture
  • Telephone Interview
  • online test
  • 30 Mintues

Step 4 –
Team interview

Objective

  • Candidate’s potential to grow
  • Leadership skills
  • Team fit & overview of the big picture
  • Telephone Interview
  • online test
  • 30 Mintues

Step 5 –
Team interview

Objective

  • At the final stage we are checking the values-fit based on the Sabotage guidebook
  • Telephone Interview
  • online test
  • 30 Minutes
Apply now

Better tech. Better world.

01

Fired Up

Life is short… And as much as we think you’re great, we don’t want you to spend all of it at Back Market. So make the most of it. Get excited, get mad, get weird, and get 100% committed.

02

Don’t Fear Fear

We have a risk-taking spirit. It’s our obligation to make bold moves. That’s the only way we have a fighting chance in the battle against New.

03

Say it straight, Hear no hate.

We want Back Market to be a safe space.Put yourself out there and say what you really think, but say it kindly and constructively.

04

Humble hearts, Dirty Hands.

You’re part of the team, not in competition with it. Cultivate a deep compassion and respect for your teammates. We’re better as a whole when we learn from each other.

05

One Team, One Time.

We must work together to maximize this resource and constantly ask ourselves if our time is properly allocated or if it can be more impactful elsewhere.

06

It’s not green enough!

We consistently seek to improve our social and environmental footprint, and pave the way for the whole industry to follow.

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Want to solve unsolvable problems?
Make magic happen here.

We support ingenious minds. So, you can grab our terrific tech stack and be free
to do something completely unexpected.